VEILA Terms of Service

TERMS OF SERVICE

This website is operated by VEILA. Throughout the site, the terms “we”, “us” and “our” refer to VEILA. VEILA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. Online Store Terms

By agreeing to these Terms of Service, you confirm that:

• you are at least the age of majority in your state or country of residence, or
• you have given us your consent to allow any minor dependents to use this site under your supervision.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our website.

You must not transmit any worms, viruses, or any destructive code.

A breach of any of these Terms will result in an immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding payment information) may be transferred unencrypted and involve:

• transmissions over various networks; and
• changes to conform and adapt to technical requirements of connecting networks or devices.

Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from VEILA.

3. Accuracy, Completeness & Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current.

The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.

4. Products & Services

Certain products or services may be available exclusively online through our website.

We have made every effort to display product colours, images, and details as accurately as possible. However, we cannot guarantee that your device’s display of any colour will be completely accurate.

We reserve the right to:

• limit the sales of our products or services to any person, geographic region, or jurisdiction
• limit quantities of any products offered
• change product descriptions, prices, or discontinue products at any time without notice

All descriptions of products and pricing are subject to change at any time at our sole discretion.

5. Orders, Billing & Account Information

We reserve the right to refuse, limit, or cancel any order you place with us.

We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed:

• under the same customer account
• using the same payment method
• with the same billing or shipping address

In the event that we make a change to or cancel an order, we may attempt to notify you using the email address, phone number, or billing information provided at the time of purchase.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

6. Pricing

All prices displayed on VEILA are listed in Malaysian Ringgit (RM) unless otherwise stated.

We reserve the right to change prices, promotions, discounts, and product availability at any time without prior notice.

7. Shipping & Delivery

Delivery times provided are estimates only and may vary depending on courier services, location, peak periods, public holidays, or circumstances beyond our control.

VEILA is not liable for delays caused by third-party couriers, failed delivery attempts, customs delays, or incorrect shipping details provided by the customer.

Please refer to our Shipping Policy for more details.

8. Returns, Refunds & Exchanges

All returns, refunds, and exchanges are subject to our Return & Refund Policy.

Due to hygiene and product care reasons, certain products may not be eligible for return or exchange unless they are defective, damaged, or incorrectly sent.

Please review our Return & Refund Policy before placing an order.

9. Third-Party Tools & Links

We may provide you with access to third-party tools or links that we neither monitor nor control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties or conditions of any kind.

VEILA shall have no liability arising from or relating to your use of optional third-party tools or websites.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

11. Prohibited Uses

In addition to other prohibitions set out in the Terms of Service, you are prohibited from using the site or its content:

• for any unlawful purpose
• to violate any laws or regulations
• to infringe upon our intellectual property rights or the rights of others
• to harass, abuse, insult, harm, defame, slander, or discriminate
• to submit false or misleading information
• to upload viruses or malicious code
• to collect or track the personal information of others
• to spam, phish, scrape, crawl, or interfere with the security features of the site

We reserve the right to terminate your use of the Service for violating any prohibited uses.

12. Disclaimer of Warranties

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from the use of the service will be accurate or reliable.

All products and services delivered through VEILA are provided on an “as is” and “as available” basis, unless otherwise stated.

13. Limitation of Liability

To the fullest extent permitted by law, VEILA shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, products, or services.

This includes, without limitation, any loss of profits, loss of data, replacement costs, or similar damages, whether based in contract, tort, strict liability, or otherwise.

14. Indemnification

You agree to indemnify, defend, and hold harmless VEILA and its affiliates, directors, employees, agents, and service providers from any claim or demand arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

15. Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.

16. Termination

These Terms of Service are effective unless and until terminated by either you or us.

We may terminate or suspend access to our services immediately, without prior notice, if we believe you have breached these Terms.

17. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Malaysia.

18. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to our website.

It is your responsibility to check this page periodically for changes.

19. Contact Information

Questions about the Terms of Service should be sent to us through the Contact Us form on officialveila.com.